111bte Privacy Policy
Your privacy is important to us. This policy explains exactly what personal data 111bte collects, how we use it, who we share it with, and how we keep it secure — in plain, readable English.
Your Privacy, Our Responsibility
At 111bte, protecting the personal information of our players is a responsibility we take seriously. We operate an SSL-encrypted platform built for Bangladeshi players, and every data handling decision we make is guided by the principles of transparency, necessity, and security. We do not collect data we do not need, we do not sell your data to third parties for marketing purposes, and we do not retain your information longer than is necessary for the purpose for which it was collected.
This Policy applies to all personal data collected through your use of 111bte, whether you are visiting the platform for the first time, registering an account, making a deposit via bKash, Nagad, Rocket, or Upay, placing a bet on cricket or casino games, or contacting our support team. It also covers data collected through automated means such as cookies, device identifiers, and server logs.
We encourage you to read this Policy carefully. If you have any questions or concerns about how 111bte handles your personal data, you may contact our privacy team at [email protected] at any time.
How We Protect You
Full Privacy Policy — Detailed Clauses
- Identity Data: Full name, date of birth, national identity card (NID) number or other government-issued identification number, and a copy of identity documents where required for verification (KYC).
- Contact Data: Mobile phone number, email address, and city or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
- Financial Data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), transaction amounts in BDT, deposit and withdrawal history, and bonus redemption records. We do not store full bank account details beyond what is necessary to process a transaction.
- Account Data: Username, encrypted password hash, account creation date, login history, session timestamps, and account activity logs.
- Technical Data: IP address, device type, operating system, browser type and version, mobile network provider, screen resolution, and referring URL. This data is collected automatically when you access the platform.
- Usage Data: Pages visited, games played, betting history, session duration, click patterns, and feature interactions. This data is used to personalise your experience and improve platform performance.
- Communications Data: Records of any messages, emails, or chat transcripts between you and the 111bte support team.
- Account Management: To register your account, verify your identity, maintain your profile, and process deposits and withdrawals in BDT.
- Service Delivery: To provide access to casino games, sports betting markets, promotional offers, and all other features of the 111bte platform.
- Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, underage gambling, and abuse of bonus systems. This includes automated risk-scoring of account behaviour.
- Legal and Regulatory Compliance: To meet our obligations under applicable law, including identity verification (KYC/AML), data retention requirements, and responding to lawful requests from competent authorities.
- Customer Support: To respond to your enquiries, resolve disputes, process responsible gaming requests (such as self-exclusion), and manage account closure requests.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve game performance, identify technical issues, and enhance the overall user experience.
- Responsible Gaming: To monitor for signs of problem gambling behaviour and to deliver responsible gaming tools such as deposit limit notifications, session reminders, and cooling-off period enforcement. 111bte takes its duty of care to players seriously, particularly in relation to the 21+ age requirement.
- Contractual Necessity: Processing is required to fulfil our agreement with you — namely, to operate your account, process your transactions, and deliver the platform services you have requested.
- Legal Obligation: Certain processing activities (e.g., identity verification, transaction records, fraud reporting) are required by applicable law and cannot be opted out of.
- Legitimate Interests: Some processing serves 111bte's legitimate interests in operating a secure, fair, and well-functioning platform — for example, fraud detection, security monitoring, and platform analytics — where these interests are not overridden by your fundamental rights and freedoms.
- Consent: Where we rely on your consent for any specific processing activity (e.g., optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
- Payment Processors: Your mobile wallet identifier and transaction data are shared with bKash, Nagad, Rocket, or Upay solely to process your deposit or withdrawal. These providers operate under their own privacy policies and are responsible for securing data within their systems.
- Game Providers: Certain gameplay data (such as session tokens and bet amounts) may be transmitted to our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — in order to deliver the game experience. These providers do not receive your identity or financial data beyond what is technically required.
- Fraud and Security Partners: We may share technical data (IP addresses, device fingerprints, behaviour patterns) with specialist fraud prevention services to protect the platform and its users from criminal activity.
- Legal and Regulatory Authorities: We will disclose personal data to competent government authorities, courts, or law enforcement agencies when required to do so by applicable law, court order, or legitimate legal process. We will notify you of such disclosure where we are legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 111bte business, your personal data may be transferred to the successor entity. You will be notified of any such transfer that materially affects the handling of your data.
- Active account data is retained for the lifetime of your account plus a minimum of 5 years after account closure, to satisfy legal and audit obligations.
- Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years from the date of the transaction.
- Identity verification documents (KYC) are retained for a minimum of 5 years following account closure or the last transaction date, whichever is later.
- Support and communications records are retained for 2 years from the date of last interaction.
- Technical and usage logs are retained for up to 12 months for security and performance monitoring purposes, after which they are anonymised or deleted.
- Cookie data and analytics identifiers are retained in accordance with the specific retention period set for each cookie category, which may range from the end of your session to a maximum of 12 months.
- Strictly Necessary Cookies: Essential to the operation of the platform. These cookies enable you to log in, maintain your session, and navigate the site securely. You cannot opt out of these without ceasing to use the platform.
- Functional Cookies: Used to remember your preferences (such as language and display settings) so you do not need to reconfigure them on each visit.
- Analytical Cookies: Used to collect anonymous information about how players use 111bte — such as which pages are visited most frequently and how long sessions last. This information is used in aggregate to improve the platform. No personally identifiable information is captured through analytical cookies.
- Right of Access: You may request a copy of all personal data we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: You may request that we limit the way we use your data in certain circumstances — for example, while a dispute is being resolved.
- Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling, where your interests override ours.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- We actively verify player ages as part of our KYC process and may request proof of age at any time.
- If we discover that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account.
- Parents and guardians who believe a minor may have accessed 111bte are encouraged to contact us immediately at [email protected] so we can take prompt action.
- SSL/TLS encryption for all data in transit between your device and our servers.
- Encrypted storage of sensitive data fields at rest, including password hashes and financial identifiers.
- Role-based access controls ensuring that only authorised staff can access personal data, limited strictly to what each role requires.
- Regular internal security reviews, vulnerability assessments, and log monitoring to detect anomalous activity.
- Secure data deletion procedures for data that has passed its retention period.
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